With ATALIAN’s Airport Assistance unit, clients can benefit from a tailor-made solution to provide assistance to airports and airlines alike, from classic passenger assistance (check-in, ushering, ticketing etc.) and luggage handling (sorting, transfer and luggage recovery) to more specific VIP assistance (escorting, transfers, personal shoppers and personal assistants). Moroever, thanks to the cultural diversity of its staff, the Group is capable of catering to passengers in a number of languages including French, English, Arabic, German, Spanish, Hindi, Mandarin, Korean, Tamoul, Russian, Japanese etc.
ATALIAN’s expertise covers airports and airlines across the world, including major airports in France such as Paris Airports (CDG and Orly), Toulouse, Bordeaux, Nice Côte d’Azur, Lyon and major airports in Europe such as Prague, Brussels and Budapest airports.
Areas of expertise
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Ground and luggage handling
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Luggage recovery, sorting and transfer
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Delivery and placement in plane
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Cargo and luggage loading and unloading
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Luggage transfer
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Runway support
Passenger assistance
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Passenger check-in
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Reception, embarking and disembarking passengersManagement of passenger transfers
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Flight preparation and management
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Ticketing, excess luggage management
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Luggage claim, management of irregularities
Specific expertise
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Cabin armament and cleaning
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Cart recycling and laundry sorting
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Handling and oversized luggage processing
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Rigging, inventory management
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Stock management
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Taxi base management
VIP SERVICES
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Transport from residence to airport by car, limousine or motorbike
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Departures: escort to check-in desk and access to VIP lounge
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Arrivals: Care-taking upon arrival and escort to gates and luggage belt
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Transit: welcome at descent of plane and escort to connecting flight
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Various services: porters, personal assistant, personal shopper